Customer Agreements and Policies

The Service Agreement covers the terms of your subscription: what we provide, how monthly pricing works, and the commitments that apply to promotional rates such as our five-year price guarantee. Rates are for new customers with Autopay and paperless billing; taxes and fees are extra and subject to change.

Your agreement begins when your service is activated and continues month to month unless you choose a term plan. Plan details and current pricing are always available on our Find Your Plan page.

Bills are issued monthly and are due on the date shown on your statement. You can pay online through My Account, enroll in Autopay, pay by phone around the clock, or pay by mail. Late payments may incur a fee, and unpaid balances can lead to service interruption — we will always notify you first.

Every new plan includes a 30-day money-back guarantee. If you are not satisfied within your first 30 days, contact us and we will make it right.

Our services may be used for lawful purposes only. You may not use our network to transmit unlawful, harmful, or fraudulent content, to interfere with other customers' service, or to resell bandwidth commercially. Reasonable network management helps us keep speeds fast and fair for everyone.

Equipment we provide, such as routers, streaming devices, or security hardware, remains our property when leased to you and should be returned in good condition if you cancel. If you purchase equipment outright, it is yours to keep. Damaged or lost leased equipment may result in a replacement charge.

We collect only the information we need to provide and support your services — such as your name, address, and billing details — and we do not sell your personal information. You can review, update, or delete your information at any time by signing in to My Account or contacting us.

You may cancel your service at any time by contacting our support line. Term plans may include an early termination fee, which we will explain in full before you commit. Moving to a new address? We can transfer most services to your new home — start from the Move to a New Address section on our homepage.