Identifiers
Name, postal address, email address, phone number, and account number — used to create and manage your account, contact you, and provide service.
Privacy
CA Notice at Collection
For California residents: the categories of personal information we collect, why we collect them, and the rights you have.
If you live in California, this notice describes the personal information we collect when you inquire about, order, or use our services — and how we use it. This notice applies to information we collect online and offline in connection with our services.
What we collect and why
Payment and billing information
Billing address and payment details processed by our payment providers — used to bill for service and process payments securely. We do not store full card numbers on our systems.
Service and usage information
Details about the services you subscribe to, support interactions, and equipment — used to deliver, maintain, and improve your service.
Internet or network activity
Technical information such as connection quality and data volumes — used to manage network performance and troubleshoot issues. We do not sell this information or use the content of your traffic for advertising.
Inferences and preferences
Preferences such as your plan selections, paperless billing, and privacy choices — used to personalize your experience and honor your settings.
We use the categories above to provide and maintain your services, bill and collect payment, provide customer support, improve our network and website, protect against fraud, and comply with law. We do not use personal information for cross-context behavioral advertising.
How long we keep it
We keep personal information only as long as needed for the purposes described in our Privacy Policy — typically for the life of your account plus the period required by tax, billing, and legal rules — and then we delete or de-identify it.
Your California rights
Know and access
You can request to know what personal information we collect, use, and share about you, and request a copy of it.
Delete and correct
You can request that we delete or correct personal information we hold about you, subject to legal retention requirements.
Limit or opt out
You can opt out of personalized advertising any time on our Your Privacy Choices page. We do not sell or share personal information for money.
No discrimination
Exercising your rights will never result in different prices or lower quality of service.
How to exercise your rights
Call us at 1-888-731-9149 or sign in to My Account to make a request. We respond within the timeframes required by California law, and we may ask you to verify your identity to protect your information. You may also use an authorized agent to submit a request on your behalf.